ClientX Help Center

Sign up & sign in

This page explains how to create a ClientX account and sign in. Accounts are managed by the ClientX server you connect to; for a self-hosted deployment, the server address and registration switch are configured by the operator.

1. Before you sign up

If the sign-in page has no Sign up link, or shows “Registration is closed, contact your administrator”, self-service registration is disabled. Ask the operator to create an account for you.

2. Create an account

  1. Open ClientX and click Sign up on the sign-in page.
  2. Enter your email address.
  3. Click Send code and check your inbox for a 6-digit code.
    • There is a cooldown of about 60 seconds; the button shows a countdown.
  4. Enter the code and a password.
  5. Click Sign up. You will be returned to the sign-in page.

Password rules

The password must satisfy all of the following:

3. Sign in

  1. Enter your email and password on the sign-in page.
  2. Optionally select Remember password to fill it next time.
  3. Click Sign in.

After signing in you land on the Messages page. The navigation usually includes Messages, Contacts, Content and Me.

4. Forgot password

  1. Click Forgot password on the sign-in page.
  2. Enter the email address used at registration and request a verification code.
  3. After verification, set a new password.
  4. Return to the sign-in page and sign in with the new password.

The new password must satisfy the same rules as above.

5. Common questions

No verification code? Check the email address, the spam folder, and the server’s email configuration. If it still does not arrive, contact the administrator.

“Registration is closed”? The operator disabled self-service registration. Ask the administrator to create an account.

Forgot which email I used? Contact the administrator to check the account list on the server.

Do I need to sign in again on a new device? Yes. Accounts can be used on multiple devices; see the FAQ for encryption keys and backups.